FAQs

STARTING OUT

Do I need experience to join?
No. All levels are welcome — including first-timers. You’ll get live corrections and guidance to scale the workout to your level.

How do the class levels work?
Each format (Reformer + Strength) is offered in three levels: BASE / BUILD / PEAK. Choose what suits your pace — or mix them up to keep progressing.

BOOKING + CANCELLATION

How do I book a class?
Through the Protagonist app (iOS & Android) or via our website.

What’s your cancellation policy?
Cancel up to 12 hours before class to keep your credit. Late cancellations and no-shows will lose the session credit.

How do waitlists work?
If a session is full, you can join the waitlist. If a spot opens, you’ll be notified automatically via the app (push notifications on!) or by email.

STUDIO DETAILS

Where is the studio exactly?
Zeughausstrasse 3, 8004 Zürich — right between Stauffacher and HB.
Ground floor = Reformer. Lower floor = Strength. Precision lives in both.

What should I wear?
Form-fitting workout gear. Grip socks are mandatory for Reformer. Clean indoor shoes for Strength.

CREDITS + COMMITMENTS

Do you offer trials or intro packs?
Yes — check our credit packs and intro specials. If you’re unsure, start small and feel it out.

How do credits work?
Each session = 1 credit. Buy packs or memberships depending on how often you train. The more you commit, the better the value.

Can I share credits?
Not at the moment. Credits are personal — but we offer referral benefits for bringing a friend.

OTHER ESSENTIALS

Can I train if I’m pregnant or recovering from injury?
Please check with your doctor before joining. Let us know ahead of class and we’ll adjust where needed.

What if I’m running late?
If you’re more than 5 minutes late, we may not be able to let you join — safety first.

Do you have showers?
No. This is a lab, not a spa. You’re in, you train, you’re better for it.

Do you allow drop-ins?
Yes — if there’s a free spot. Drop-ins can be paid on the spot via TWINT.