PRIVACY POLICY

Last updated: Aug 16, 2025

We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit [www.protagonistzurich.com] or use our services. This policy complies with the Swiss Federal Act on Data Protection (revDSG/FADP) and, where applicable, the EU General Data Protection Regulation (GDPR).

1. Data We Collect

We may collect the following types of personal data:

  • Contact details (e.g., name, email address, phone number) when you contact us, subscribe, or register.

  • Booking details (e.g., class reservations, membership information) via our booking provider Kenko.

  • Payment information (processed securely by Stripe – we do not store full card details).

  • Technical data (e.g., IP address, browser type, device, pages visited, cookies) to ensure website functionality and improve user experience.

  • Newsletter sign-up data if you choose to subscribe.

2. How We Use Your Data

Your personal data is used to:

  • Provide and manage our fitness services.

  • Process bookings and payments.

  • Communicate with you about classes, updates, and special offers.

  • Improve and personalize our website and services.

  • Comply with legal requirements.

3. Cookies & Analytics

Our website uses cookies and similar technologies:

  • Essential cookies ensure site functionality (Squarespace hosting).

  • Analytics cookies: We use Google Analytics to understand traffic and improve our website. This may include information such as pages visited, time spent on site, and referring websites.

  • You can manage or disable cookies in your browser settings.

For more details, please see Google Analytics Privacy Policy.

4. Third-Party Services

We share data with carefully selected providers to operate our services:

These providers process your data in accordance with their own privacy policies and applicable data protection laws. They are contractually obligated to handle your data securely and only as instructed by us.

5. Data Security

We use appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure.

6. Your Rights

You have the right to:

  • Request access to the personal data we hold about you.

  • Request correction or deletion of your data.

  • Withdraw your consent (e.g., unsubscribe from newsletters).

  • Object to certain types of processing.

  • Request data portability (if applicable).

  • Lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) or, if you are in the EU, with your local data protection authority.

To exercise these rights, please contact us (see below).

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described above, or as required by law.

8. Third-Party Links

Our website may contain links to external websites, partner pages, or social media platforms. Please note that we are not responsible for the privacy practices, content, or security of those external sites. We encourage you to review the privacy policies of any third-party websites before providing personal information.

9. Contact

If you have any questions or concerns about this Privacy Policy, please contact us:

Protagonist Zurich
Zeughausstrasse 3, 8004 Zürich, Switzerland
Email: sara@protagonistzurich.com