Terms & Conditions | Imprint

Effective Date: Aug 16, 2025

Company Name: Salvan Groupe GmbH
Trade Name: Protagonist Zurich
Website: www.protagonistzurich.com
Registered Address: Zeughausstrasse 3, 8004 Zürich, Switzerland
Commercial Register Nr.: CH-020.4.075.601-0
Contact Email: sara@protagonistzurich.com

1. Overview

These Terms and Conditions (“Terms”) govern your use of the Protagonist Zurich website (“Site”), participation in classes or events at our studio (“Studio”), and any purchases of products or services (“Services” or “Products”).

By accessing or using the Site, booking classes, or participating in Studio activities, you agree to these Terms.

2. Membership Types & Products

2.1 Trial Credit

  • Available once per new customer.

  • Valid for 1 month from purchase.

  • Non-refundable and non-transferable.

2.2 Credit Packs

  • Each credit = one class (Reformer or Strength).

  • Validity periods are fixed as advertised (e.g., 2–15 months depending on pack).

  • Credits cannot be extended, paused, or refunded.

  • Unused credits expire after the stated validity period.

2.3 Commitment Plans (Base / Build / Power)

  • Binding 6-month duration.

  • Monthly credits are allocated on the same day each month.

  • Credits must be used within the month; unused credits do not roll over.

  • Early cancellation is not permitted.

  • Pauses/extensions only possible with valid medical certificate, at Protagonist’s sole discretion.

  • Payments are non-refundable.

2.4 Pre-Launch Special

  • Valid only before official opening day.

  • 20% discount applies to the first purchase of a credit pack or commitment plan.

  • Non-refundable and cannot be combined with other offers.

2.5 Private & Semi-Private Training

  • Offered upon request.

  • Terms, pricing, and conditions are defined in individual agreements.

3. Booking, Cancellation, and Attendance

  • All classes must be prepaid and booked via Kenko.

  • Bookings are confirmed once payment is received.

  • Cancellation deadline: 3 hours before class start time.

  • Late cancellations or no-shows: credit forfeited or penalty for unlimited memberships.

  • Waitlists: managed via Kenko; if a spot opens, you may be automatically enrolled.

  • Protagonist reserves the right to change schedules, substitute instructors, or modify classes without notice.

4. Payments

  • Payments are processed via Stripe.

  • Protagonist does not store card details.

  • All purchases are final and non-refundable, except where required by law.

5. Health & Participation

  • By attending our classes, you confirm that you are in suitable health and physical condition to participate.

  • You are responsible for informing instructors of any injuries, limitations, or medical conditions before class begins.

  • Participation during pregnancy or postpartum is permitted only with explicit medical clearance.

  • Our instructors are not medical professionals and cannot provide medical advice. All participation is voluntary and at your own risk.

6. Studio Rules

  • Appropriate workout attire is required. Grip socks are mandatory for all Reformer classes for safety and hygiene.

  • Outdoor shoes are not permitted in training areas.

  • Personal belongings must be stored in designated areas. Protagonist accepts no responsibility for loss, theft, or damage.

  • For safety and hygiene, no food, glassware, or unsuitable items may be brought into the Studio.

7. Liability

  • All use of Studio facilities and participation in classes is entirely at your own risk.

  • To the fullest extent permitted by law, Salvan Groupe GmbH disclaims any liability for personal injury, health issues, property loss, or other damages, except where caused by gross negligence or intentional misconduct.

  • Protagonist assumes no liability for changes to class schedules, substitutions of instructors, or temporary unavailability of equipment or facilities.

8. Force Majeure

Protagonist shall not be held liable or responsible for any delay, suspension, or cancellation of Services due to events beyond our reasonable control (“Force Majeure”), including but not limited to:

  • pandemics, epidemics, or public health emergencies,

  • government orders, regulations, or restrictions,

  • natural disasters, fires, floods, earthquakes,

  • strikes, labor disputes, or shortages of staff,

  • power failures, internet or system outages.

In such cases, Protagonist may temporarily suspend Services, extend validity periods, or offer alternatives at its sole discretion. No refunds or compensation shall be due for Force Majeure events.

9. Intellectual Property

All Site content, class formats, and branding are the property of Salvan Groupe GmbH or its licensors. You may not reproduce, distribute, or exploit them without prior written consent.

10. Privacy

Your use of the Site and Services is subject to our Privacy Policy.

11. Governing Law & Jurisdiction

These Terms are governed by Swiss law. Any disputes shall be resolved exclusively by the competent courts of Zürich, Switzerland.

12. Updates

Salvan Groupe GmbH may revise these Terms at any time. The latest version is always available on the Site. Continued use of Services constitutes acceptance.

13. Contact / Imprint

Salvan Groupe GmbH
Zeughausstrasse 3
8004 Zürich, Switzerland
Commercial Register Nr.: CH-020.4.075.601-0
Email: sara@protagonistzurich.com
Website: www.protagonistzurich.com